Why the smile is your biggest trump

4. Juni 2016 0

Goal: Make other people comfortable by¬†smiling sincerely. Requirements: An insincere smile will ALWAYS be detected by another person On the phone the other person can […]

Become interested in other people

4. Juni 2016 0

Goal: Become important to other people by being interested in them. Strategy: Focus on your fellow men. Don’t talk about you. Techniques: Greet any person […]

How to really thank people

7. Mai 2016 0

Strategy: Showing real appreciation to a person that has supported you a lot. Instrument: Thank you for…(support) Emphasize the effort the person has undertaken: “ […]

Stop giving advice or preaching

7. Mai 2016 0

Situation: An adult wants to give advice to either a child or younger people. But they just won’t listen. Strategy: „Side by side“- Communication on […]

Understand how somebody feels

6. Mai 2016 0

Goal: Avoid arguments by understanding how somebody feels. Strategy: Emphasize with people by putting yourself in their shoes. Instrument: Empathogenic Communication Ask yourself: What would […]

How to really be interesting

6. Mai 2016 0

Goal: Being interesting by being interested in others. Strategy: Deep listening. Getting through to people by being interested in them, not being interesting yourself. Instrument: […]

How to listen to upset people

6. Mai 2016 0

Situation: Talking to a person that is angry or frustrated. Needs to vent. Strategy: Making the person feel felt. Instrument: Attach a word to the […]

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